1. Who we are
This website, andrewsph.shop, is operated by ANDREWS PLUMBING AND HEATING LTD("Andrewsph", "we", "us"), a company registered in England and Wales under company number 05727263, with its registered office at 61-67 Rectory Road, Wivenhoe, Colchester, CO7 9ES, United Kingdom.
We are the data controller responsible for your personal data. For any privacy question, contact us at support@andrewsph.shop.
2. Information we collect
We collect the following categories of personal data:
- Order & contact details — name, email, phone, billing and shipping address.
- Transaction data — items purchased and order totals. Card details are processed directly by our payment providers; we never see or store full card numbers.
- Communications — messages you send us via forms or email.
- Technical & usage data — IP address, device and browser type, and how you use the site, collected via cookies and similar technologies.
3. How and why we use it
We use your data to:
- Process and deliver your orders, and provide customer support (to perform our contract with you).
- Send service messages such as order confirmations (contract/legitimate interests).
- Respond to your enquiries (legitimate interests/consent).
- Improve and secure our site (legitimate interests).
- Send marketing only where you have opted in (consent), which you can withdraw at any time.
- Meet legal, tax and accounting obligations (legal obligation).
5. International transfers
As we serve customers worldwide, your data may be processed outside your country. Where data leaves the UK or EEA, we rely on appropriate safeguards such as Standard Contractual Clauses.
6. How long we keep it
We keep personal data only as long as needed for the purposes above, including legal and accounting requirements (typically up to 7 years for transaction records), after which it is securely deleted or anonymised.
7. Your rights (UK/EU GDPR)
You have the right to:
- Access a copy of your personal data.
- Rectify inaccurate data.
- Erase data ("right to be forgotten").
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time.
- Lodge a complaint with your supervisory authority (in the UK, the ICO).
To exercise any right, email support@andrewsph.shop.
8. California privacy rights (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect, to request deletion or correction, and to opt out of any "sale" or "sharing" of personal information. We do not sell your personal information. You will not be discriminated against for exercising these rights. To make a request, contact support@andrewsph.shop.
10. Contact us
Questions about this policy? Email support@andrewsph.shop or write to ANDREWS PLUMBING AND HEATING LTD, 61-67 Rectory Road, Wivenhoe, Colchester, CO7 9ES, United Kingdom.